What is a Service Level Agreement (SLA)?

What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) in IT is a contract or document between a service provider and a client that defines the expected level of service. It defines the scope, quality, and responsibilities of the services to be delivered, including specific metrics such as response times, resolution times, […]

What is two-factor authentication?

What Is Two-Factor Authentication? Security is a pertinent goal to enhance access controls against illegitimate activities. Businesses double up on security by protecting applications, software, and IT environments with two-factor authentication (2FA). It is the best way to play safe and verify the user’s identity for authentication. Most internet users are familiar with text services […]

What is Patch Management?

What Is Patch Management? Keeping your IT infrastructure intact, secure, efficient, and up-to-date is a persistent challenge. Modern organizations prefer to invest in the patch management process to manage vulnerabilities and fulfil compliance requirements. It is a vital practice in maintaining system integrity. This procedure ensures balancing cybersecurity with operational business needs. In the tech […]