Managed IT Problems & Solutions

By addressing issues like aging infrastructure, cybersecurity threats, and scalability, you can improve efficiency and ensure business continuity. The right managed IT service provider can help tackle these IT management challenges effectively.

This guide breaks down the key IT obstacles and offers solutions that enable you to focus on core business priorities without tech-related distractions.

What are Managed Services Challenges?

Before addressing MSP challenges, let’s first consider recent data. Forbes research shows that many small and medium-sized businesses lack sufficient resources. This shortage of resources makes it difficult for them to secure their daily business operations. The hackers primarily targeted SMBs and it made 43% of all data breaches with nearly $7 billion in reported financial losses.

Unfortunately, there is no silver bullet to put this to rest once and for all. Cybercrime digital damage is projected to cost till 2025 US $10.5 trillion per year. Let’s explore some insightful managed services problems businesses face in the digital landscape.

MSPs are Contract-Based

Are you wondering how to build rapport with an IT engineer if they’re only employed on a contractual basis? The challenge is that they won’t be as present in your office as your regular staff, which makes it harder to learn about their personality and interests.

With limited face-to-face communication, developing a strong working relationship with a managed services engineer becomes difficult. Their infrequent in-house availability means you can’t build the same level of connection as you would with full-time employees.

MSPs Engineers Aren’t Always On-Site

Are you transitioning from an internal IT department to managed IT services? Be prepared for some adjustments. If your IT team was frequently on-site, it may be challenging not having a managed services engineer regularly available.

Since MSP engineers serve multiple clients, you won’t meet with them daily. Many businesses experience issues such as billing complications and unresolved tickets, which can be difficult to manage without the on-site presence of an MSP engineer.

Least Adaptability to Emerging Technologies

Are you operating in an outdated IT environment? If so, you’re skating on thin ice. Signing up for managed IT services with an old infrastructure can bring significant challenges.

Many MSPs may refuse to work with outdated systems unless you upgrade to modern standards. Even after upgrading, you might still face difficulties integrating solutions and managing advanced configurations effectively.

A few symptoms you might notice of aging infrastructure:

• Your MSP is often engaged in issues regarding outdated solutions.
• Your engineer is taking extra time fixing issues with said solution.
• You’ve been repeatedly told to update the solution.

Outdated solutions are more than a headache for your engineer. They’re also often the source of the repeat technical problems.

Specific Niche Based Services

If you’ve decided to move forward with finding an MSP for your business’s IT needs, be prepared for another potential challenge. Many MSPs specialize in specific niches, whether it’s based on the size of the company or the industry.

Surprisingly, some MSPs have strict protocols and market targets, making it harder to find one that aligns with all your needs. If you’re searching for the perfect provider, you might encounter MSPs that won’t work with you across all the niches you require.

Comes with Resource Constraints

Another challenge arises with limited resource allocation. Many SMEs struggle with a shortage of IT resources, which results in inadequate support for their IT infrastructure.

This often leads to slow response times and irregular system maintenance. Managed IT service providers may feel unable to fully meet business needs due to the restricted availability of resources, which starts to impact service quality.

As a result, there is increased downtime and operational interruptions, which can affect system hardware and software, or expose the business to external threats like cyberattacks.

Regulatory Compliance Challenges

Business companies often struggle to navigate various protocols and standards such as GDPR, HIPAA, or PCI-DSS, which require strict data management and security practices. Ensuring compliance can be a significant challenge due to the skill gap and lack of adequate resources.

Compliance is a primary focus in the realm of managed services, yet many organizations place these regulations on the back burner. It’s crucial to prioritize these protocols, as they play a key role in governing your sector and helping to avoid potential legal entanglements.

Research from an Orange Matter study spotlights that IT disruptions can potentially cost $427 or more loss per minute. Further assessments reveal a potential loss of $25,620 just during a single hour of downtime. Around 68% of business leaders believe their cybersecurity threats are increasing over time. Isn’t it a state of uncertainty for your business? Point to ponder!

If you’ve faced challenges with IT Managed Services, you’re not alone. Many businesses experience similar issues, which can feel overwhelming and leave you confused. These complications undoubtedly increase the complexity of managing IT services.

It may even seem like outsourcing your IT needs has failed to meet its purpose. However, there are high-end solutions available that can effectively address these problems and offer a way forward, even if they feel like a shot in the dark at first.