Whether you’re commencing a fresh venture or operating an enterprise-level business, there are two options for handling your company’s IT framework. Determining the most suitable IT solution for your firm’s infrastructure processes can be challenging. 

So, what does your business require? Is it Managed IT Services or an in-house IT approach? Several factors, aside from the solution’s cost, need to be taken into account.

Before we embark on the comparison of the two IT solutions, let’s take a moment to clarify the meaning of each term.

Managed IT services entail outsourcing your IT requirements to a third party. This ensures backup and continuous support.

On the other hand, in-house IT involves the employment, remuneration, and termination of your IT professionals. This allows your engineers to be fully devoted to your business and offer hands-on assistance.

In this blog, we will discuss the advantages and disadvantages of internal and outsourced managed IT services, enabling you to ascertain which option best suits your enterprise.

Managed IT Services

Managed IT Services

Managed IT Services pertains to the act of outsourcing your IT requirements to a specialized Managed Service Provider (MSP). With an IT specialist at your fingertips, managed IT services provide extensive assistance for your technological framework. These offerings encompass a variety of fundamental services, such as IT assistance, advisory, cloud oversight, and IT safety.

Advantages of Managed IT Services

Advantages of Managed IT Services

Expert knowledge: Managed IT service providers deliver specialized expertise and proficiency in diverse IT fields, permitting businesses to harness the MSP’s know-how to complement their in-house IT workforce.

Cost-efficient: Managed IT services for small businesses can present a cost-efficient choice that might lack the funds to employ a full-time IT team. MSPs provide adaptable pricing models, including fixed-fee or per-user charges, enabling companies to remunerate solely for the services they require.

Round-the-clock support: These additional services offer 24/7 assistance, ensuring businesses can receive aid with IT matters at any time. This enables in-house IT staff to concentrate on more intricate tasks while the managed service provider manages day-to-day IT support.

Scalability: Managed IT service teams and businesses in swiftly and effectively scaling their IT infrastructure. Organizations can effortlessly incorporate or remove IT services as their demands evolve, without having to engage or terminate staff.

Disadvantages of Managed IT Services

Disadvantages of Managed IT Services

Challenges in communication and collaboration: Working with an external provider can bring about difficulties in collaboration and communication. The provider may not possess the same level of familiarity with the company’s operations, culture, or objectives, which could result in misunderstandings or delays when resolving issues.

Restricted control: With managed IT services, the company may exert less control over its IT infrastructure compared to having an in-house IT team. They might have to depend on the provider to make decisions regarding software, hardware, and security.

Reliance on third-party vendors: Managed IT services often involve an external provider managing a company’s IT infrastructure. This reliance means the company is dependent on the provider’s availability, expertise, and responsiveness to address any problems.

In-House IT

In-House IT

In-House IT pertains to constructing and upholding an internal IT department within your company. This method involves recruiting specialized IT staff and obtaining the requisite hardware and software resources to oversee your technology infrastructure.

Advantages of In-House IT

Familiarity: In-house IT personnel are well-acquainted with the organization’s technology and business procedures, allowing them to offer tailored solutions that suit the organization’s requirements.

Control: One of the primary benefits of in-house IT is that the organization retains full authority over its technology infrastructure. The IT team operates directly for the organization, enabling it to establish its priorities and policies.

Integration: In-house IT staff seamlessly assimilate into the organization’s culture. They can collaborate closely with cross-functional teams to provide IT support and services that align with the organization’s overall objectives and goals.

Disadvantages of In-House IT

Cost: In-house IT can incur high expenses, especially for small businesses. The costs related to salaries, benefits, training, and equipment can swiftly accumulate, putting strain on the organization’s budget.

Staff turnover: In-house IT staff may depart from the organization, resulting in a crucial loss of knowledge and expertise. The organization may require time and resources to recruit and train new staff. Given a substantial scarcity of IT talent, this is a matter of concern.

Limited expertise: In-house IT staff might possess restricted knowledge in certain areas, leading to extended resolution times for intricate IT problems. The organization might need to recruit extra personnel or outsource particular IT functions to address these knowledge gaps.


The managed services versus in-house IT dilemma can be challenging to resolve. Nevertheless, it’s essential to acknowledge that these alternatives are not mutually exclusive. You have the option to maintain an internal IT team and subcontract a portion of your IT division or onboard an MSP if your help desk volume becomes too high or if additional workforce is required when local team members are on vacation or on sick leave. In certain instances, IT personnel might feel apprehensive if the company opts for an MSP—but dedicated professionals who are committed to quality work should not feel threatened and might welcome the decision to include the resources an MSP provides.